"The SigCaptX service could not be started" on installing SigCaptX
When installing SigCaptX on Windows 7 you may receive an error message saying that the SigCaptX service could not be started.
There are two known causes of this error as below.
- We applied a stricter digital signing method to Wacom executables and DLLs which often causes problems on Windows 7.
This additional protection was applied to prevent the possibility of files being modified.
The error message will not be reported if Windows has been fully updated using Windows Update. If it is not possible to apply the full Windows Update, this specific update will usually resolve the issue: KB 3153171
The update can be downloaded from Microsoft.com:
- The SigCaptX service uses port 8000 by default. It could be that it is failing because another process is using that port (or maybe it is being blocked by your anti-virus or firewall).
You can use "netstat -a" to find out whether there is another process using the port. You can change the port number used by SigCaptX as described in the SigCaptX User Guide.
Below shows how the port number is used in our sample code:
wgssSignatureSDK = new WacomGSS_SignatureSDK(onDetectRunning, 8000);