Debugging SigCaptX

There are a number of more general methods that can be used to debug SigCaptX, both client-side and on the network/browser.

Network/Browser

1. Review browser console for errors
2. Review network trace in the browser debug console for errors
3. Use PortCheck.htm to isolate & test a port
4. Send console trace and .har file for review via "Submit a request" above

Client-side

1. Using the Task Manager, see if SigCaptX_Service.exe is running. If a session has started, see if SigCaptX_Server.exe is also running.  These can also be checked in Windows Services.
2. Using "netstat" in the CLI, check for port conflicts.
   • Enter netstat -a -o -n
   • Scroll up to see whether ports 8000, 8001+ are in use. If they are in use, use the PID column to cross reference the corresponding process using Task Manager.
   • If they are in use, disable any third-party programs or adjust its configuration to avoid conflict.
3. Enable logging in the Windows registry and when the logs have been generated send the log files in to Enterprise Support via "Submit a request" above.