FAQs

Why is the default Licensing Mode not restored after uninstall/reinstall?

The default Standard License is not restored after applying an Enterprise license, then uninstalling and reinstalling the application.

Solution

The license is stored with other settings in a configuration file user.config in the user's hidden AppData folder, for example:

C:\Users\John.Smith\AppData\Local\Wacom\Sign_Pro_PDF.exe_Url_igtiubau4uwtwrhohq5zt1pkyv0afibn\4.1.3.0

The application is designed to retain the user settings (including the license). This avoids settings being lost when a different user uninstalls then reinstalls the application