Driver Installation & Troubleshooting

Enable driver logging

Driver version 6.4.0 and later

Open the Wacom Center and click the gear icon at the top right
Click the "Driver Logging" on/off switch to turn it on - this enables logging and restarts the tablet driver
When the driver has finished starting up, you should see new logfiles in the logs folder (the default is C:\wacom\logs)
Use the tablet until a problem occurs
When the problem happens, click "Package log files" on the Center to create a zip file, WacomLogs.waczip, on your desktop
Send the zip file to the Wacom Support system by attaching it to your support ticket which can be created by clicking the "Submit a request" link at https://developer-support.wacom.com/hc/en-us

Driver version 6.3.36 to 6.3.46-2

Open the Wacom Desktop Center and select Support on the left
Click on "Driver logging"
Press the <Clear log files> button to remove the old logfiles from your logs folder
Click the "Logging" on/off switch - this enables logging and restarts the tablet driver
When the driver has finished starting up, you should see new logfiles in the logs folder (the default is C:\wacom\logs)
Use the tablet until a problem occurs
When the problem happens, press the <Package log files> button to create a zip file, WacomLogs.waczip, on your desktop
Send the zip file to the Wacom Support system by attaching it to your support ticket which can be created by clicking the "Submit a request" link at https://developer-support.wacom.com/hc/en-us

The driver logs are created in C:\Wacom\Logs and logs will continue to generate in that location until logging is disabled.
The logs only capture the Wacom driver's trace statements, the username of the current user session, the OS version of the machine in use, and the application name of the front-most application as that changes.

Driver version 6.3.28-3 to 6.3.35

Open the Wacom Tablet Preference Utility - this now has some controls to manage log files
Press the <Clear Logs> button to remove the old logfiles from your logs folder
Check the checkbox: "Diagnostic Logging On" - this enables logging and restarts the tablet driver
When the driver has finished starting up, you should see new logfiles in the logs folder (the default is C:\wacom\logs)
Use the tablet until a problem occurs
When the problem happens, press the <Package Logs> button to create a zip file, WacomLogs.waczip, on your desktop
Send the zip file to the Wacom Support system by attaching it to your support ticket which can be created by clicking the "Submit a request" link at https://developer-support.wacom.com/hc/en-us

Driver versions up to 6.3.27

Download the zip file debuggingProRegistryScripts.zip. This contains two reg files; one to enable logging and one to disable logging.
To use these, you have to manually create a folder for the logs.
The scripts use C:\wacom\logs by default, but you can edit the scripts to use any folder with permissions.

Create the logs folder (see 1 above)
Stop the driver service
Execute the debuggingprofull.reg script to enable logging
Start the driver service
Run until the problem occurs
Create a minidump from the task manager as follows:
1. Open Task Manager
2. Select the Details tab
3. Right-click on Wacom_Tablet.exe
4. Select "Create Dump File"
5. The pop-up will indicate where the minidump file was written
Execute the debuggingprofullu.reg script to disable logging
Stop the driver service
Zip up the logs folder and the minidump
Add the zip file as an attachment to your support ticket which can be created by clicking the "Submit a request" link at https://developer-support.wacom.com/hc/en-us

Crash dumps

If you want to generate a crash dump from Internet Explorer please see these Microsoft instructions

Alternatively Procdump can be used to capture all crash dumps, including the full dump.

For example, use

 Procdump -ma -i c:\dumps

in the Windows command line to set procdump as the last chance debugger. Removal is as simple as deleting the procdump executable when finished.