FAQs

The installation of sign pro PDF failed

Occasionally the sign pro PDF installer may fail with the following message:

The installation of sign pro PDF failed.
The installation failed due to one or more problems. For more information, see the file: log file

On examination of the log file error code 0x800f081e or 0x80070002 is found when installing NDP462-KB3151802-Web.exe, which is a Web installer for .NET framework 4.6.2.

sign pro PDF needs the .NET framework 4.6.2 and tries to install it. If it is already installed or a later version is present then the above error may occur.

Workarounds

1. Install the .NET framework 4.6.2 before installing sign pro PDF.
2. Uninstall it (if already installed) and then re-install it after sign pro PDF if the sign pro PDF installer fails to install it.