sign pro PDF Version 4
FAQs
The signature registration component is not licensed
After upgrading from sign pro PDF version 3.5 to version 4 the following error message may appear when trying to capture a signature:
The signature registration component is not licensed
Solution 1
This situation can occur if a licence key for version 3.5 had been installed in the registry and has subsequently expired. Its location is as follows:
HKEY_LOCAL_MACHINE\SOFTWARE\{Wow6432Node\}Wacom\signpro\Licence
Version 4 might detect the licence, try to use it and recognise that it has expired.
- Remove the 3.5 licence key from the registry
- Uninstall version 3.5 (if still installed)
- If necessary, uninstall and re-install version 4.
Solution 2
If the solution above fails, use File Explorer to navigate to the sign pro PDF configuration folder.
This should be at C:\Users\<UserId>\AppData\Local\Wacom where <UserId> represents your Windows login name.
In this folder delete any subfolder called WacomGSS.signpro.exe_Url_s35s1fnt0xcvz1hzrtmc0ffjzb1dwip5
If this still fails then uninstall all current versions of sign pro and remove any folder under C:\Users\<UserId>\AppData\Local\Wacom containing the string signpro or Sign_Pro_PDF, then re-install version 4.
The screenshot below shows the contents of the Wacom folder where versions 3 and 4 of sign pro PDF have been installed at different times - the first long name relates to version 4 and the second one relates to version 3.
Please see also the following FAQs which may be relevant:
LQ Wizard not licensed or "DynCaptNotLicensed" error message