Signature SDK Service not detected

In order to identify the exact source of the problem please run through the following in the order below:

1. The Signature SDK and its SigCaptX component must be installed. To achieve this please use the combined SigCaptX "exe" installer as mentioned in the table below.
   The installers are included in the Signature SDK download file which is available under "For signature" at https://developer.wacom.com/developer-dashboard/downloads
   Once extracted the directory created contains three sub-folders as follows (note that the exact file names will vary according to the current release):
    

2. SigCaptX must be installed after any browsers with which you wish to use it - if you installed any browsers after SigCaptX please uninstall and reinstall SigCaptX.
    
3. Run PenData.exe to check that the tablet is connected and responding to pen input - PenData is one of our STU Utilities  
4. Make sure that the "Wacom SigCaptX" service is running in Windows Services. If it does not appear please try re-installing SigCaptX from the installation program.
    
5. Run PortCheck.html from the Signature SDK SigCaptX Samples to see if it detects the SigCaptX service.
    
6. If all the above are successful then try running the SigCaptX SigCaptX-Capture.html sample program to see if you can capture a signature
    
7. If you still cannot capture a signature please see the FAQ on Handing Port Conflicts

Please report any errors via a support ticket by clicking on the "Submit a request" link above.