SigCaptX service detected, but not the server
This indicates that the SigCaptX server process has crashed or stopped, has never started or cannot be accessed for some reason.
In order to find the root cause please try the following:
Disable your anti-virus (there are known issues with Sophos and Kaspersky). If this fixes the problem please configure your anti-virus to allow SigCaptX to run and have access to ports 8000 and 8001.
Start your browser in debug mode (using F12) and type "https://localhost:8000" into the address bar and see if there are any error messages in the console window.
If there are any messages indicating that port 8000 cannot be accessed please see the FAQ on Handling Port Conflicts
Look in the Windows Applications Event Log to see if there are any error messages relating to the process and report them by raising a Support Ticket
If you have access to the registry you can also enable logging as described at SigCaptX Logging and then attach the log files to a Support Ticket.