Wacom Tablet Driver
In terms of system specification there are no recommended RAM requirements for installing the Wacom tablet driver.
Our Pen Tablets use so few resources that we consider any computer that can operate a mouse and keyboard should be compatible with our tablets and drivers.
DisplayLink Graphics Driver
DisplayLink provide information about system compatibility with their graphics driver, which is required for some of our tablets (for more details see the overview below):
MCT (Trigger Family) Driver
The recommended minimum hardware requirements for the MCT driver (required for the DTU-1031X or DTU-1031AX) are as follows:
- Available USB 2.0 port
- 1~2 Displays (office application)
- CPU: Intel/AMD Single Core 1.5GHz or higher processor
- RAM: 1GB memory or higher
- It is not recommended to play DVD (720p) via USB port because the USB2.0 bandwidth is not adequate and the performance of playing the DVD may be poor
- Windows XP/Vista/7/8/8.1/10 (32-bit / 64-bit)
- Higher processor recommended for multi-displays and optimal performance
TABLET AND DRIVER OVERVIEW
Our most commonly used tablets for business purposes are the 1031AX, 1141B and 1152 (in ascending order of resolution).
For the 1031AX and 1141 two drivers are normally required:
- Wacom tablet driver (to control features such as the pen and buttons)
- Graphics driver to handle the USB video
For DTH and DTK models no graphics driver is required because the graphics signal is carried separately via an HDMI cable, not via USB.
The tablet driver is the same for all pen tablets but the 1031AX requires a different video driver from the 1141B.
Please note that these 2 video drivers are mutually incompatible and cannot normally be installed together (it may be possible on the very latest version of Windows 10 but is not recommended).
This means that you cannot use the 1141B at the same time as a 1031AX on the same PC.
The installation of the DisplayLink graphics driver is normally handled by the Windows platform when a compatible DisplayLink display is connected.
Windows 10 has included basic DisplayLink support since the Anniversary update.
On Windows 7, Windows Update will fetch the appropriate driver for you and install it, but the installation is not silent.
MANUAL DRIVER INSTALLATION
Normally drivers are provided on a CD accompanying your Wacom device. If you do not have a CD you can proceed as follows:
- Navigate to the Wacom Drivers support page
- Select the appropriate driver for your operating system and download it
- Run the installer file - please note that the PC will need to be rebooted before continuing to complete this process
- If using the 1141 download the DisplayLink driver from http://www.displaylink.com/downloads/windows
- For the DTU 1031AX download the UV-A8301 USB 2.0 Display Adapter published on MCT's Web site. (Please note that the MAC driver included in the download file is not compatible with the 1031AX).
- Please note that the MCT driver will update automatically to the latest version from the Internet if your PC is connected to it.
- Check that the installation was successful:
- For the DisplayLink driver you should see an item called "DisplayLink Core Software" in "Programs and Features". On old releases you will also see "DisplayLink Graphics"
- The 1031X driver will appear in "Programs and Features" on your PC as "Trigger External Graphics Family...." - see the screenshot at the bottom of this page.
Once the relevant drivers are installed please check that the "Wacom Professional Service" service is running in Windows Services - if not please start it manually.
For the DisplayLink driver there should also be a service called "DisplayLinkManager" and this should also be running.
For the DTU-1031AX there is no service as such but you should find a new purple icon in your system tray.
Please see the "Programs and Features" screenshot below for an illustration of what the icon looks like.
Before trying to capture a signature please check the following:
- The pen tablet in question is configured to operate as an extended desktop
- The tablet is displaying the Windows background
- The pen is calibrated - the calibration dialogue should appear automatically the first time you touch the pen on the tablet - if it does not please run it from the Wacom Control Panel
After completing the above tasks, if the signature capture window fails to appear or appears but does not ink then proceed as follows:
- Uninstall and reinstall the tablet driver
- If this fails then run the capture analyser test tool - this is called "FlCaptureAnalyser.exe" and can be found in either:
C:\Program Files (x86)\Common Files\WacomGSS
C:\Program Files\Common Files\WacomGSS (if you have run the 64-bit installer for the Signature SDK)
If you haven't installed the SDK (perhaps because you have sign pro PDF instead) please download CaptureAnalyser from the Test signature capture page.
After starting the capture analyser please select the "Test Capture" option under the Service menu and then select "wintab" and attach the output as a text file to a Support Ticket.
If you have any difficulty with following the above procedure please raise a Support Ticket.