FAQs

Why am I getting a "String missing" error on my signature capture window?

Answer

The "String Missing" error occurs when the signature capture component has a problem loading localized strings.

The strings should be in 'MUI' files in language specific sub-folders of \Program Files\Common Files\Florentis (or \Program Files (x86)\Common Files\Florentis on Win64).

An uninstall/reinstall of the product (sign pro PDF and/or Signature SDK) should fix the problem.

To be on the safe side, after uninstalling the product(s), check that the ...\Common Files\Florentis folder and all subfolders have been removed.

If you have installed both sign Pro PDF and the Signature SDK please note that in these circumstances sign Pro PDF may encounter problems when starting up.
It is important to install these two products in the correct order:

1. sign pro PDF
2. Signature SDK

The recommended solution is to uninstall both products, restart your PC, then re-install them in the order specified above.